Returning an item? What to do first.

• Please email us at sales@mombasabrand.com to make a warranty claim.

• Provide 2-3 photos of the issue (e.g. zoomed in, zoomed out, properly lighted).

• Proof of purchase receipt.

• Provide any additional context on the cause of the issue, your use of the product when it occurred, and your general use of the product.

• We will authorize your request with in 7 business days.

• Authorized and verified returns will receive a replacement.

For additional inquiries, please send them to sales@mombasabrand.com

Authorized Returns & Exchanges

We back our product but life happens. We get it, that's why we make the process for returns something we handle on a case by case basis. Therefore, please contact our coporate offices and request an RMA (Return Merchandise Authorization) . We are happy to work things out for you:

Mombasa Brand
ATTN: RETURN
2504 Chantilly Ct

Heath, TX 75032

It is important to obtain this RMA before sending your merchandise. Unauthorized returns are returned with sender paying for shipping charges.